Find your way around DualGiven, prepare a lesson, manage your logbook, and check what saved. Start with the section for your role, or use the chapter index for a specific task.
Reviewed against the September 2026 app. Controls depend on your role, plan, and device. AI Support Chat is available only inside the signed-in app under Settings > Support.
Use your instructor’s invitation or the verified email on your student record. Your instructor handles training decisions and lesson charges.
On the web, open your student record’s Schedule; in the native app, open Training, then Schedule. Review the date, time, location, and instructor. If cancellation is available, read the displayed terms before confirming. Otherwise contact your instructor to change the lesson. A scheduled appointment is not a completed logbook entry.
Open Training History or Training to read completed lessons and feedback. Pilot Logbook shows your entries, totals, and available export tools; Progress connects requirements to training evidence. Review your endorsements and signed copies as well. Ask your instructor to correct signed training records. Your free personal logbook is a separate account experience.
Open Quizzes in your training record, check the due date and instructions, save answers as you work, then submit when ready. Written answers may need instructor review before the result is final. Review feedback and any shared Resources; your instructor controls which resources are available.
Open Agreements, read the complete document, fill required fields, and confirm your signature only when you agree. Reopen the completed record to check the saved copy. Documents contains shared files and any knowledge-test review guides. Your instructor manages filing and corrections; contact them about missing or outdated evidence.
Open Payments on your student record, or Payment methods from More in the native app. Review invoices and paid receipts. Only you can authorize and manage your saved bank account or card. Check the amount, available card or bank choices, and any disclosed credit-card fee before paying. Debit, prepaid, bank, and unknown card funding do not receive that surcharge. Paid emails include the receipt and training summary. Check the payment result before paying again. Ask your instructor about a charge, cancellation fee, or refund.
Sign in with the verified email on your invitation or student record, including when using Google. Check the selected workspace if records are missing. Use Settings for your password, account security, and native device storage. Reconnect and check Sync status before clearing downloads or signing out. In-app Support Chat can offer guidance and an optional human handoff; it cannot inspect your live training or payment records.
Complete these in order. Google, Stripe, and student-facing resources can wait until you intend to use them.
Your preferred name, workspace name, and workspace URL establish the private tenant used for every student and record.
Set the time zone, home airports, instruction rate, and route defaults before entering live training. Online payments become available when Stripe setup is ready.
Enter your certificate information, display name, and an authorized signature. Signed workflows depend on this profile.
Connect Google Workspace and Stripe only when you are ready to use calendar, Drive, invoicing, or saved-payment features.
Prepare the agreement language and student resource page you want a new student to receive.
Add the student, assign the current program, confirm starting experience, and then invite portal access from the student record.
Use View as student before sending live content. If your workspace includes a Test Student, use its no-delivery agreement preview for safe rehearsals.
Create an appointment, record one training event, confirm the paired logbooks and billing state, and review Portal Activity.
Use these checkpoints to keep attention queues small and completed records trustworthy.
Choose a topic from the index or read from top to bottom for a full product walkthrough.
Know which workspace and role you are using before you touch live student data.
After signing in, choose the account path that fits: a free personal logbook, an existing student or aircraft invitation, or a teaching workspace. For a new teaching workspace, enter your preferred name, workspace name, and unique workspace URL. The creator becomes the owner.
Owners and admins manage business configuration. Instructors operate assigned training workflows. Students see their own protected training records; the personal logbook and aircraft access are separate account experiences. Controls become hidden or read-only when a role cannot use them.
If your identity belongs to more than one workspace, use the workspace switcher. The selected workspace determines which students, records, and settings are visible.
Sign out on shared devices. Student invitations and emailed signature requests are private, expiring links for the intended recipient only.
Configure the values that should prefill future training and business records.
Save the workspace name and operating time zone. Dates, appointment displays, and reports depend on the correct time zone.
Add up to five home-airport identifiers, the normal hourly instruction rate, and whether billing will run through DualGiven or outside the app.
Choose default departure and arrival airports to prefill new training entries. Change them on an individual lesson when the actual route differs.
Defaults reduce repeated entry; they do not replace the instructor’s review of the actual route, rate, lesson, or billing decision.
Establish the identity and signature evidence used by future signed records.
Enter the preferred name, certificate number, and the display name printed on signed records.
Draw with a finger, stylus, trackpad, or mouse, or upload a PNG/JPEG. Confirm the authorization before saving it.
Save the optional CFI recent-experience end date and maintain pilot, medical, rating, and instructor qualifications under Instructor Logbook > Credentials.
DualGiven’s currency displays are operational aids. Verify the applicable FAA requirements and source records before exercising privileges or signing.
Create the student once, connect a current program, and grant portal access without weakening record ownership.
From Students, choose Add student. Enter the name, optional email, current training program, start date, optional planned checkride, and whether starting experience comes from a logbook, reviewed summary, or a later decision.
Use Overview to maintain the student profile and program. Prior program history remains available when the current program changes.
Confirm the student email and send the invitation from Portal access. Use the account email attached to the student record and complete email verification. Google sign-in must use that same email to match automatically; another email does not claim the record. The private invitation expires after seven days. Revoke and resend when needed; never forward an old invitation.
Use View as student to inspect Schedule, Payments, Training History, Pilot Logbook, Progress, Endorsements, Quizzes, Documents, Agreements, Activity, and enabled Resources.
Make the relationship inactive when training pauses. The record becomes read-only but stays exportable. Reactivate the existing record when training resumes.
Use Export complete record from the student navigation to prepare a portable package of the canonical training history.
Plan training, reconcile Calendar changes, and keep scheduled intent separate from completed evidence.
Use the calendar or agenda to create an appointment, select the student, and record the time and appointment details. Filter the schedule by date or student as needed.
In Google Workspace settings, connect the account, choose an eligible calendar, save the sync choice, and use Sync now to reconcile changes.
Confirm or ignore Google events that cannot be matched safely. Retry the connection from Settings when authorization or calendar access changes.
After training occurs, open the student and record the actual lesson. Link the schedule item when offered, but use the facts from what actually happened.
If the payment policy enables late-cancellation reviews, an in-window cancellation creates a private instructor decision. Choose Charge cancellation fee or Do not charge. DualGiven never charges merely because an appointment was cancelled.
In Settings > Scheduling, enable automatic reminders for lessons you teach, choose 1–7 days, and preview the cancellation policy or additional message. Verify the reply-to account email first. Reminder wording does not change the cancellation fee policy.
Enter each lesson once and preserve a trustworthy chain from training content to logbook, billing, and signature evidence.
Open an active student with a current program and choose Record training. Confirm the selected program, phase, lesson, and appointment.
Enter training content, date, aircraft or ground/simulator activity, route, remarks, student logbook values, instructor logbook values, and landings or instrument procedures as applicable.
Review the available billing choices: Not billed yet, Paid in person, Email online invoice, or an eligible saved-method charge. Native iPhone also offers Tap to Pay when setup is ready. Billable training time remains separate from pilot flight time, and the saved rate and amount become the financial snapshot.
Confirm the complete lesson and signature intent. Confirm the lesson is saved to the workspace, with paired logbook values and signature evidence. Invoice delivery, charges, and attachments can need separate follow-up; a locally queued lesson is not yet server-confirmed.
Use Correct and re-sign for a signed lesson. Use archive and restore for records that should leave or return to active history. Archived / Deleted preserves the audit trail.
Progress connects curriculum requirements to evidence and review status. Confirm the underlying logbook, endorsements, documents, and instructor judgment before treating an item as complete.
Use one authoritative pilot history for entries, totals, people, credentials, aircraft, endorsements, and exports.
Use Entries for the chronological logbook and filter instruction, personal flying, ground activity, or items needing review. Add personal, training-received, or ground records when they are not created by a student lesson.
Totals & Experience summarizes hours, categories, recent experience, and currency aids for all time or a selected period. In the native Aircraft tab, tap an aircraft-type row to review its logged flight totals, including PIC, dual, instrument, and cross-country time. This breakdown uses detailed aircraft flights in the selected period; prior totals, ground sessions, and training devices are excluded.
People connects students, instructors, pilots, crew, and passengers to flights. Search, add, edit, and find associated flights without rewriting them.
Credentials stores pilot, medical, rating, and instructor facts. Aircraft stores identifiers and characteristics used for entries, totals, and currency calculations.
The Endorsements view keeps issued and received records with the pilot history. Use Export for supported PDF and data outputs. Students can review their training logbook and supported profile and export tools; their instructor manages changes to signed training. A free personal logbook has its own entry tools.
On iPhone and iPad, Totals has Overview, Experience, Currency, and Aircraft tabs. Open a currency row to inspect supporting records and its flight details before relying on the summary. Instructor Dual Given and student Dual Received describe different sides of the lesson.
Stage, match, duplicate-check, and review imported evidence before it can affect the logbook.
Upload a supported logbook PDF, CSV, TSV, or TXT file up to 20 MB. Review the detected provider, including ForeFlight or LogTen, and the proposed rows. Analysis continues as a durable background workflow after the private upload is preserved.
Classify personal versus instructional rows, match instructional rows to existing students, add a missing student when appropriate, and resolve duplicate candidates.
Include, exclude, or skip duplicate rows. Confirm only approved rows after every unresolved item is addressed.
After instructional imports, separately review student PIC eligibility, simulated instrument time, and approaches. Instructor totals are unchanged by these decisions.
A signed PDF can attach visible source signatures to matching existing flights and import complete received endorsements. It does not replace authoritative flight facts.
Use Retry analysis or Analyze preserved PDF again instead of re-uploading when the original is intact. Correct a mismatched existing entry before reanalysis when needed.
Imports can suggest missing aircraft profile information. Check registration, type, class, and engine details and resolve conflicts without overwriting established facts blindly. Duplicate review is a separate confirmation step; importing a file twice is not a recovery method.
Preserve private originals, review automated proposals, and file each document to the correct student.
Upload one to five PDF, JPEG, PNG, WebP, HEIC, or HEIF files totaling no more than 40 MB. DualGiven preserves the originals before preparing review details.
Send supported attachments to docs@email.dualgiven.app from an email address that resolves to one workspace. Unknown or ambiguous senders and unclear student matches fail closed instead of filing to the wrong record.
Choose the student and category, correct the display label, document type, expiration or next-due date, and optional notes, then confirm. Nothing enters the student record before this step.
The queue can prepare medical dates, pilot-certificate facts, passport workflows, and front/back certificate combinations. These remain instructor-reviewed decisions.
Open the student Documents page to download, archive, restore, or retry a genuinely failed Drive backup. Google Drive backup is optional and does not replace the private record.
For a knowledge-test score report, verify the pilot, test, score, dates, and missed-topic codes before confirming. Open the saved knowledge review guide from the student Documents area and review its source-based explanations with the student.
Move from authoritative source wording to an immutable signed record without skipping instructor judgment.
Search the current FAA sample library, choose a reusable custom template, or enter one-time wording. The instructor remains responsible for applicability.
Choose the student, issue date, optional expiration, and every template variable. Review the exact final signed wording before continuing.
Issue with the authenticated instructor signature, sign together in person when adding a received endorsement, or send a private email link. Emailed links expire after seven days.
Open signed PDFs or print cutouts from Issued and Received. Received endorsements belong to the instructor pilot logbook; issued endorsements belong with the student record.
Save reusable instructor-owned wording with explicit placeholders. Every use still requires final review and an authenticated signature.
Open the student Endorsements page or native Endorsement Advisor, choose the student, and review the current training phase. Needed now, Checkride packet, and Training endorsement history group the evidence. Open FAA source, Prepare missing wording, or Print cutout for an existing signed record. A checklist status is not an eligibility determination.
Open the original private document before deciding its review status. A recognized passport can queue TSA citizenship evidence review; it does not automatically verify it. Authorized instructors record the review and notes, then refresh the advisor. Programs without an assigned checklist still retain signed records and outside evidence.
Build from documented source material, complete an instructor review, and assign an immutable student snapshot.
Open a ready-to-use quiz, print a student copy, choose a version, and optionally include the answer key.
Upload source files or add source descriptions and URLs, define the learning objective and question mix, and generate or edit a 3–30 question quiz.
Verify every prompt, correct answer, partial-credit rubric, explanation, and authoritative source. Confirm instructor review only when the complete set is ready.
Choose an active student, optional due date, passing threshold, instructions, and whether answers appear after submission. Review attempts, scores, and written responses flagged for instructor review.
Save an account version, reset an inherited quiz to the DualGiven default, and archive or restore custom quizzes without changing prior assignments.
Manage reusable workspace terms while preserving the exact agreement each student receives and signs.
Enter the template name, revision, and description. Use the document editor to organize sections, paragraphs, lists, formatting, and signature fields; review signer, placement, and required fields in Preview. On iPhone and iPad, use Details, Document, Fields, and Preview to review the template before saving; sending and student signing are separate actions. Select the default when appropriate.
If your workspace includes a Test Student, its agreement page shows the exact student-facing content without email, an agreement row, an audit delivery event, or a signature.
Use an active, non-test student with a valid delivery email. Confirm the template and revision before sending the protected signing experience.
Use the student Agreements page to review sent and completed records and open the preserved agreement evidence.
Archive language that should no longer be offered and restore it only after confirming it is still appropriate. Historical agreements are unaffected.
Publish a structured, protected student library without exposing unfinished material.
Set the page title, introduction, card or compact layout, and whether Student Resources is visible in student navigation.
Optionally show a ground-school section with a heading, description, button label, and destination website.
Create ordered sections, add descriptions, choose accent styling, move documents between sections, and keep titles student-friendly.
Upload protected documents directly or add a web address. Removing an uploaded file archives it rather than silently destroying the record.
Open the student resource page and check every link and file before enabling it. Students see the page only when it is enabled.
Keep subscription, invoicing, saved methods, cancellation decisions, receipts, and business reporting clearly separated.
General settings records whether you bill through DualGiven or elsewhere. The separate DualGiven subscription page manages the software subscription itself.
In native Billing settings, payment locations, policy, and receipt branding appear before the Stripe account section. Open that account section to complete onboarding or refresh readiness. Students pay under the instructor business identity; payouts, disputes, refunds, and ordinary processing fees remain with that connected business.
Choose allowed payment methods, whether the configured credit-card fee is absorbed or passed through, and the late-cancellation window and amount. The credit-card rule applies to saved-card charges, emailed invoices, and Tap to Pay. Debit, prepaid, bank, and unknown card funding do not receive that surcharge. Check the disclosed totals before payment; receipts show the fee actually collected. Existing issued invoices and previously prepared payments retain their original amounts.
Set the business name, receipt prefix, email, phone, address, website, footer, and logo. Historical receipt snapshots remain unchanged.
Not billed yet creates no provider command. Paid in person records the method and actor. Email online invoice sends the detailed invoice in HTML and plain text, with its PDF and secure payment link; it does not automatically charge the student. The invoice page shows available card and bank choices and any credit-card fee. Choose the intended method there before entering payment details on Stripe.
Only the student can add, select, or remove a saved bank account or card after accepting Stripe authorization. A cancellation fee still requires an explicit instructor decision.
Use student Payments and Training History plus Reports for unbilled flights, sent or past-due invoices, recorded payments, and paid receipt PDFs. Paid emails include the receipt and training summary; flight time and billable instruction time can differ.
When Charge saved payment method is offered, check the selected authorized method, exact amount, fees, and receipt email before signing. A saved lesson and a successful charge are separate results. Review the payment status before retrying.
On a supported iPhone, configure the Tap to Pay location in Billing settings after Stripe is ready. The customer sees that location name. Sign and sync the lesson first, then use Accept payment while the customer is present. Review the quoted credit-card total and the base amount for debit or prepaid cards before collecting the card. The lesson stays unpaid until Stripe confirms payment. On iPad, use the paired-iPhone handoff when offered and finish on that iPhone.
Open the existing lesson or invoice to inspect status, share its payment link, or retry failed delivery where offered. Paid-in-person receipt email waits for sync and a student email. An attached lesson track can appear on the invoice or receipt; check the attachment before sharing.
Turn notifications into decisions, reports into business review, and activity events into trustworthy operational evidence.
Notifications brings due, failed, or review-needed work into one place. Mark read when acknowledged, dismiss when resolved, and restore dismissed items if follow-up returns.
Training Reports summarizes student counts, dual-given hours, recorded payments, monthly activity, accounts receivable, unbilled flights, and outstanding invoices.
Search by student, actor, or action and filter by source. Append-only history covers high-value student, training, document, agreement, quiz, scheduling, billing, integration, and access events.
The Activity tab inside a student record narrows history when answering a delivery, access, training, or record-change question.
Use Instructor Logbook Export for pilot-logbook outputs and Export complete record for a student package instead of rebuilding history by hand.
Investigate from visible evidence, avoid duplicate writes, and escalate with tenant-safe details.
Note the page, workspace, affected student, local date and time, exact message, expected result, and last button used. Take a screenshot that excludes unnecessary private data.
Refresh once, inspect the student record or queue, and open Portal Activity. Do not repeat a submission, invoice, invitation, signature request, import confirmation, or charge until you know the first attempt failed.
Retry a failed Drive backup, reconnect or sync Google, refresh Stripe status, retry preserved import analysis, reanalyze a preserved signed PDF, or resolve the pending review instead of starting over.
Provide the activity event, safe screenshot, page address, approximate timestamp, expected result, and what you tried. Support can inspect deeper service logs without exposing other tenants.
Workspace access is controlled by the instructor organization; each student canonical training history remains exportable. Access, billing, integration, and status changes do not erase it.
In Settings > Support, open Support Chat for guidance. It cannot inspect your live records or perform account actions. If it offers a human handoff, review and confirm the handoff yourself. AI support is available only inside the signed-in app; the public website provides this written guide.
Choose the right account experience and use the controls available to your role.
Use the account or workspace switcher to open a teaching workspace, your free Pilot Logbook, or Aircraft access. Confirm the workspace and student before entering or reviewing records.
Use the main navigation for Students, Scheduling, Instructor Logbook, and your other enabled tools. Inside a student record, use the tabs for training, logbook, progress, documents, payments, and activity. Settings groups setup and occasional tools.
Home and Today show lesson and attention information, with home-airport weather where available; check the observation time and refresh before using the summary. Use Log a flight on Home, then choose Training flight to record a lesson with a student or Personal flight for your own logbook. Only the options available to your role appear. Use the bottom tabs and More for your other tools. Students start with their own Training and records. Settings > Help & support has searchable topics. On a small screen, open a record to see actions and use horizontal scrolling when a logbook table has more columns.
A draft, waiting-to-sync record, completed lesson, sent invoice, and paid receipt are different states. Open the item for its current status and follow-up actions. Student preview is for inspection and does not authorize live sends or signing.
Keep your own flight history without creating a teaching workspace.
Choose the free Pilot Logbook account path and verify your email. On the web, open Personal Logbook; in the native app, open the free logbook experience from your account.
Create or edit personal flight, training-received, ground, or simulator entries using the available fields. Review dates, aircraft, route, time categories, landings, approaches, people, and remarks. Review the saved entry before adding another.
Use People, Aircraft, Credentials, and Endorsements alongside Entries and Totals. Review signature identity and consent when signing; do not represent an unsigned record as an instructor-signed lesson.
Use Import & Export to preview a ForeFlight, LogTen, or DualGiven CSV under 2 MB and review warnings before confirming. CSV downloads contain personal entries; PDF reports also include earlier organization entries with available signatures. Paid workspace imports and provider handoffs described elsewhere are separate tools.
Core personal logbook entry, profile, totals, and supported import/export tools are free. AI analysis and paid flight-data track services are not part of the free logbook. Teaching workspace records retain their own permissions and history.
Transfer reviewed records and track what was actually delivered.
Open Logbook > Export and choose Export new entries. Import that CSV in ForeFlight, inspect the result, then return to confirm the imported file. Downloading alone does not confirm an import.
Use Review edited flights for previously exported records, including changed dates. Compare the saved values and update the matching ForeFlight entry manually, then mark that reviewed revision complete. CSV cannot update an existing ForeFlight record; importing it again can create duplicates.
Choose Not yet handed off or Eligible entries in date range, then approve each batch in LogTen. Return for Send next batch until the selection is complete. The handoff includes supported aircraft, route, and crew details. Verify those details in LogTen.
LogTen can match earlier API handoffs by their DualGiven key. Existing CSV-imported flights may not have that key, so review duplicates before resending. Handoff initiated is not confirmation that LogTen accepted the records. Use Export history to inspect a run or retry its handoff.
Choose PDF layout and all entries or a date range. On iPhone and iPad, open the downloaded report in the native PDF viewer to review it before using the viewer’s save or share actions. Other options provides complete or date-range CSV archives without changing new-entry status. Do not import a complete archive into an already populated ForeFlight logbook. A Complete pilot logbook PDF is available when the account has additional workspace records.
Attach the flights that belong to a lesson and review map evidence before saving.
In the lesson draft, enter the student, date, and aircraft registration before Add track logs. For an existing record, open its track view. Online provider lookup requires connectivity and the relevant paid access.
Choose Find flights, review their times, and add the segments that belong to this lesson. Inspect the route using street, VFR sectional, or IFR low views where available. Use playback and the altitude/groundspeed chart to examine the flight. Edit tracks can remove a wrong segment without changing logged flight time or landings. Missing coverage is not evidence that a flight did not occur.
Track analysis can suggest landings. Confirm the actual count and type yourself before using it in the lesson; estimated landings never replace instructor judgment.
Return to the same draft, review the lesson, and save once. Changing student, aircraft, or date requires checking the track selection again. After sync, open the saved lesson to confirm the attachment and any map included on its invoice or receipt.
Protect work saved on a device until it is confirmed in the workspace.
Open the needed workspace and records online first. Supported native flight capture, signatures, and scans can be saved locally; AI analysis, provider lookups, payments, and email delivery require a connection.
After reconnecting, inspect Sync status and waiting or failed items. Use the available retry or refresh control, then reopen the record to confirm it saved. Refresh other devices before comparing the same record.
A lesson can sync while invoice delivery, a track attachment, or payment still needs attention. Follow the existing record’s recovery action; do not create a second lesson or charge.
Before signing out, switching accounts, deleting the app, or clearing device storage/downloads, make sure there is no unsynced work. If status stays unclear, keep the device data and contact support with the visible message.
Maintain account access and give students the correct entrance to your workspace.
Use Settings > Profile & Security for the available profile, password, and two-factor authentication controls. Complete authenticator setup and verification before relying on it. Use the sign-in recovery flow if you cannot access your account.
Use the verified email associated with your invitation or student record. If access is missing, confirm the workspace and account before creating a new student or teaching workspace.
In Website integration, set the school or instructor name, HTTPS website, button color, and PNG/JPEG logo, then enable the branded portal link. The name, logo, and website become public; training records remain private.
Copy the portal link into a website button or use the supplied button HTML. Preview the sign-in page and test the destination. Sharing the portal entrance does not grant student membership or replace an invitation.
Use the aircraft operation’s workspace for shared scheduling and rental records.
Choose Aircraft access and the operator. Managers maintain Aircraft and People; invited instructors and renters see the areas their role permits. A fleet invitation does not itself create a paid teaching workspace.
Managers configure each aircraft’s Hobbs or tach billing, wet/dry rate, payment business, and schedule visibility. Invite people, approve aircraft access, set evidence requirements, and review uploaded evidence and expiration dates. Uploading is not approval.
Use Schedule to select the aircraft, time, pilot, and instructor where available. Review conflicts, required evidence, and aircraft holds before checkout. Record actual meter readings at check-in; a reservation alone is not a completed flight or training lesson.
Invited instructors use My availability to enable booking, set their instruction rate and payment business, and add or remove bookable time.
Report issues and an aircraft hold when needed. Managers record resolutions and inspection completion with supporting references. Date and tach reminders do not replace maintenance records or dispatch judgment.
Payments shows invoices, settled prepaid cash or aircraft-specific hour blocks, offers, and fuel expense reviews. Managers approve or reject fuel claims. Check the displayed price and balance before paying; approved fuel credit is distinct from a qualifying cash balance.
Documents stores aircraft and rental evidence within the operation. After a teaching flight, use the linked training workflow where offered and review the lesson separately. When an operation is read-only, existing records/payments remain accessible and aircraft already flying can still be checked in.
