Terms of Service

1. Agreement and eligibility

These Terms are an agreement between you and DualGiven (“DualGiven,” “we,” “us,” or “our”). If you use DualGiven for a business or organization, you represent that you are authorized to accept these Terms for it, and “you” includes that business or organization.

You must be at least 18 years old and legally capable of entering a contract to purchase or administer a subscription. A student who is a minor may use an invited account only with any consent required from a parent or legal guardian and under the responsibility of the instructor or organization that invited the student.

2. Accounts and workspaces

You must provide accurate account information and maintain control of your email account, authentication provider, devices, and sessions. You are responsible for activity under your account and must promptly notify us of suspected unauthorized access.

A workspace owner or administrator controls workspace membership and permissions. Instructors may invite students and collaborators and are responsible for granting only appropriate access. Students may access only the records and features made available through their workspace. Accounts are personal and may not be shared.

3. The service

DualGiven provides software for organizing flight-instruction operations, including student progress, training records, logbooks, endorsements, documents, quizzes, schedules, billing, reporting, and related workflows. Features may be introduced, changed, limited, or discontinued as the product evolves. We will provide reasonable notice if a material reduction affects a paid subscription, when practicable.

DualGiven may provide previews, beta features, imports, suggested matches, or AI-assisted outputs. Those features may be incomplete or inaccurate. You must review an output before relying on it, applying it to an official record, sending it to another person, or taking operational action.

4. Aviation responsibilities

Each instructor remains solely responsible for exercising independent professional judgment; verifying student identity, eligibility, experience, proficiency, and aeronautical knowledge; providing instruction; determining readiness; selecting accurate endorsement language; and complying with applicable FAA regulations, guidance, record-retention requirements, and other law.

Each user is responsible for checking the completeness and accuracy of logbook entries, training records, currency calculations, imported data, exports, schedules, and reports. DualGiven does not guarantee checkride eligibility, regulatory compliance, training outcomes, aircraft availability, weather suitability, safety of flight, or passage of any knowledge or practical test.

DualGiven is not a party to the training relationship between an instructor and student. The instructor controls instruction, rates, scheduling, cancellation terms, refunds, endorsements, and training decisions unless separately agreed with the student.

5. Electronic records and signatures

You consent to receive records and conduct transactions electronically. When you apply an electronic signature or issue an endorsement through DualGiven, you intend that action to serve as your electronic signature and represent that you are the identified signer, are authorized to sign, and have reviewed the complete record.

DualGiven may record signer identity, account, date and time, record contents, version, and other integrity metadata. Signed entries may be locked against editing; changing an underlying record may require removal and re-application of the signature. These controls support record integrity but do not determine whether a signature or endorsement satisfies every legal or FAA requirement. The signer is responsible for that determination.

You may withdraw consent to future electronic records by contacting us, but doing so may require closing your account. Withdrawal does not affect records already signed or delivered. You are responsible for retaining copies required for your records.

6. User content and student information

“User Content” includes records, files, messages, signatures, calendar information, imported data, and other material submitted to a workspace. As between you and DualGiven, you retain your rights in User Content. You grant DualGiven a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create technical modifications of User Content only as needed to operate, secure, support, and improve the service and fulfill your instructions.

You represent and warrant that:

• You have the rights, permissions, and lawful basis needed to provide User Content to DualGiven.
• You will provide required notices and obtain required consent from students, parents, employees, or other individuals.
• User Content and your use of it will not violate law, another person’s rights, or these Terms.
• You will not upload information that is unnecessary for a legitimate flight-training or business purpose.

Instructors and organizations are responsible for responding to student requests concerning workspace-controlled records. Our processing of personal information is described in the Privacy Policy.

7. Subscriptions and payments

DualGiven subscriptions

Paid plans, included features, billing intervals, and prices are shown when you subscribe. Taxes may be added where required. By starting a paid subscription, you authorize DualGiven and Stripe to charge the selected payment method at the beginning of each billing period until cancellation. Subscriptions renew automatically unless canceled before the next renewal date.

You may cancel through the billing portal or another method we provide. Cancellation takes effect at the end of the current paid period. Except where required by law or expressly stated in an offer, fees already paid are non-refundable and we do not provide prorated refunds or credits. A trial converts to a paid plan on the disclosed date unless canceled before then.

We may change prices for a future billing period with advance notice. If a charge fails, we may retry it, ask you to update the payment method, limit paid features, or suspend the subscription.

Instructor-student transactions

If DualGiven enables an instructor to invoice or accept payment from a student, Stripe processes the payment and the instructor remains responsible for the underlying instruction, pricing, taxes, receipts, cancellation policy, refunds, disputes, and compliance with payment-network rules. Unless expressly stated, DualGiven is not the seller of the instructor’s services and does not hold funds in escrow.

DualGiven currently charges the instructor a platform fee equal to 0.25% of each instructor-student payment processed through DualGiven. This fee is separate from the instructor’s DualGiven subscription and is deducted from the connected Stripe account balance in addition to other payment-related fees. By connecting Stripe or using student-payment features, the instructor authorizes DualGiven and Stripe to calculate and deduct applicable fees from the payment proceeds or connected Stripe account balance.

Billing settings show current combined standard payment fees and estimated settlement times. Actual costs and timing may vary because of the payment method, card origin, currency conversion, bank-account verification, failed payments, refunds, disputes, accelerated settlement or payouts, the instructor’s Stripe pricing, or other transaction-specific circumstances. We may change the DualGiven platform fee prospectively with advance notice, but a change will not apply to a payment already initiated.

8. Acceptable use

You may not use DualGiven to:

• Violate law, aviation regulations, privacy rights, intellectual-property rights, or contractual obligations.
• Falsify training, logbook, qualification, payment, identity, signature, or endorsement records.
• Access another user’s account or data without authorization or defeat workspace security controls.
• Upload malware, probe or disrupt the service, overload infrastructure, scrape the service, or bypass technical limits.
• Reverse engineer or copy the service except to the limited extent the law prohibits restricting that activity.
• Use the service or its outputs to develop a competing product through automated extraction or systematic copying.
• Harass, defraud, impersonate, or harm another person.

We may investigate suspected misuse and remove content or restrict access when reasonably necessary to protect users, comply with law, or enforce these Terms.

9. Third-party services

DualGiven may connect with services such as Google, Stripe, email providers, aircraft or scheduling systems, and file-storage providers. Your use of a third-party service is also governed by that provider’s terms and privacy policy. You authorize DualGiven to exchange information with a connected service as needed to perform your instructions.

Third-party services may change, suspend access, experience outages, or return incomplete data. DualGiven is not responsible for a third party’s service, content, security, or independent handling of information. You can disconnect optional integrations, although related features may stop working.

10. DualGiven ownership and feedback

DualGiven and its licensors own the service, software, design, documentation, trademarks, and other materials we provide, excluding User Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your authorized account term for its intended purpose.

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation, provided we do not identify you publicly without permission. DualGiven™ and associated branding are trademarks of DualGiven; no trademark license is granted by these Terms.

11. Suspension and termination

You may stop using DualGiven or cancel a subscription at any time. We may suspend or terminate access for material or repeated violation of these Terms, nonpayment, unlawful activity, security risk, harm to users or the service, or if continued service becomes legally or technically impracticable. When reasonable, we will provide notice and an opportunity to cure.

After termination, your right to use the service ends. Before closing a workspace, you should export records you are required to retain. We may provide a limited export period when practicable, but are not obligated to retain content indefinitely. Provisions that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, indemnity, and dispute terms—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUALGIVEN IS PROVIDED “AS IS” AND “AS AVAILABLE.” DUALGIVEN DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR ANY PARTICULAR REGULATORY PURPOSE; THAT DATA WILL NEVER BE LOST; OR THAT IMPORTS, EXPORTS, CALCULATIONS, SUGGESTIONS, SIGNATURES, OR THIRD-PARTY SYNCHRONIZATION WILL BE COMPLETE OR ACCURATE. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

13. Limitation of liability and indemnity

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUALGIVEN AND ITS AFFILIATES, OWNERS, PERSONNEL, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, TRAINING OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUALGIVEN’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DUALGIVEN FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY AND DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend, indemnify, and hold harmless DualGiven and its affiliates, owners, and personnel from third-party claims, damages, and reasonable costs arising from your User Content, instruction or business activities, violation of law or another person’s rights, or material breach of these Terms. This obligation does not apply to the extent a claim results from DualGiven’s own unlawful conduct.

14. Governing law and disputes

These Terms are governed by California law, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party consents to personal jurisdiction and venue there. Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve it after written notice describing the dispute and requested resolution.

Nothing in this section prevents either party from seeking emergency injunctive relief, bringing an eligible matter in small-claims court, or exercising a right that cannot be waived under applicable law.

15. General terms

We may update these Terms to reflect service, legal, or security changes. We will post the revised Terms with a new effective date and provide additional notice for material changes. Continued use after the change takes effect constitutes acceptance; if you do not agree, you must stop using the service.

You may not assign these Terms without our consent. We may assign them in connection with a merger, reorganization, financing, sale of assets, or transfer of the service. If one provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any plan-specific terms presented at purchase are the entire agreement about the service and supersede prior agreements on that subject. Headings are for convenience only.

Notices and questions may be sent to info@dualgiven.app. DualGiven is based in Los Angeles, California, United States.